Modules

Did you know that:

in an average company, most people search for information primarily in email?
Email inboxes often make up the largest volume of backed-up data

Comments replace part of internal email communication. Compared to which it brings advantages:

Both posts and messages are retained and will be used in the future, e.g. in case of problem solving
They can be read by workers who were not included in the original discussion, e.g. because they were not working at the company at the time
They remain available even if the recipients and senders have left the company.

Efficient use of the discussion is faster, saves time, disk space, but mainly it is also available additionally and not only for direct participants in the discussion.

Don't overlook:

We write more about effective communication here. Discussions are one of its core parts.
They also have notifications close to the notes on the records.
Commenting on objects is not a general discussion. AyMINE supports intra-team discussions.

Methodological note

Discussion posts should be used even if workflows require revisions and checks to be made. Preserving the discussion can be shown later that the revision has actually taken place.

How posts work

Posts relate to a given record - product, asset, request, task, etc. So it is always obvious what they are about. You can create posts in the discussion on a given object. You can open the discussion in the object detail by clicking . The discussion remains stored permanently on the system, or until the object it relates to is removed.

(A special case is general discussions in the discussion area on the main table. These discussions are separate entries.)

You can address posts to specific people from the company. You can indicate to whom they should be addressed and these users get them on the desktop in the message and discussion bookmark .

New messages are always automatically notified to the people affected by the object in the case of some objects (e.g. everyone on the task team is informed in the task discussion).

If you respond to a post, both the sender and the recipients of the original post are always informed. You do not have the right to exclude them from the recipients.

How people find out about a new post

You are informed about a post in a discussion:

Automatically, the people responsible for the subject of the discussion. E.g. people on the task team, the person responsible for the task in the task in the request
You can add recipients to a post that receives a notification
If you are responding to a post, those who were involved in the thread in question will see the post on the main desk.
You can see the notification on the main desk under the bell in the New Posts section.

How does a post differ from a notification

Notes and notifications both take the form of a message; however, there are a number of major differences between them:

Notices are not kept long-term; they are deleted after a year. They are not intended to keep long-term information and experience.
You always address the notification to one person only, whereas a post may have more readers. Most importantly, posts can be easily read later by anyone who will work with the entry, even if you may not know about it today.

Posts vs. Discussions

Discussions are a separate area, not linked to any other entry. By contrast, posts are always linked to a particular entry, so you can always see them when you work with the entry.