AyMINE – Technical documentation
Modules
Task, project & quality management
Manager approval with the task report
Why some data can't be deleted
Adminitration of areas, projects, calendars
Region / project / methodology
Change management process in a project
GDPR and record of qualifications
Qualification of user or contact
Right to Manage Qualifications
Task, project & quality management
Administration of the Task Management Module
System rights for the task management module
Methodology and Quality Management systems
What a methodology / QMS consists of
Collaborative Resolution of Multiple Problems
Customer Service Response Generation
Incident and Quality Issue Management
Objects affected by the problem
Problems, Incidents, Helpdesk Tickets
Return project plan by baseline
Sample tasks and methodologies of the area
Effect of the task on the right to modify the attached object
The person responsible for the task
Working procedure – task definition
Objects related to the task pattern
Contacts and directories module (CRM)
Order overview for customer groups
Contacts and directories module (CRM)
System Permissions and CRM Module Settings
Send bulk messages in compliance with GDPR
How to correctly forget a person's details
Unsubscribe and set preferences
for bulk mail
Web management and automation
Receiving a message from the web
Human resources
Personalistics – User Permissions
Human Resources module security
Manage department / division data
Overview of Personnel Information for pracov# Employment Contract
Synchronizing staff and system users
Products, assets and sales
Received order for goods or services
Finance management
Metrics and Measurements
Technical Modules
Sabre plugin module
Enterprise Architect connector
Database link to Enterprise Architect database
Enterprise Architect connector
System Modules
The AyMINE Framework Module
AyMINE — Tips for Mobile Usage
Configure how your system looks and works
Gestures and Keyboard Shortcuts
More about how the system works
Private notes and tags for objects
Overview of Modules and Record Types
Filtering in the list of records
System Management
Securing posts and internal discussions
Additional functions with files
Copying and moving files between objects
Files (documents) linked to the object
Formatted texts in the application
Gateway settings for external messages
IMP gateway settings for email communication
Internet Call Gateway Settings
Gateway settings for external 
messages
Gateways allow the system to communicate with other systems
Communication gateways provide access to various interfaces (email, SMS, web forms, etc.).
Interface documentation
The different interfaces have their own help pages
- IMAP gateway for email
- VOIP gateway for calls and SMS
- Web forms connector (part of the web module)
Overview of settings
The Settings Overview provides configurations for email and VoIP gateways; web services are provided by the web module and are set up on the WEB Connectors page. (Module availability depends on the services used.)
SMTP gateway
In addition to the IMAP gateway described above, AyMINE supports a simpler SMTP gateway for sending notifications and short messages. Its advantage over IMAP is simpler configuration and strictly one-way operation.
Password protection for communication gateways
The system must store passwords to mailboxes, but great care is taken to secure them. Realistically, their multilevel protection is much more secure than passwords stored, for example, in MS Outlook on the user's local computer.
Automatic reply to incoming message
Gateways can send an automatic reply to a message they receive. The auto-response refers to the process that the message entered, regardless of which gateway received it.
To set up a message to be sent
- Create a message template,
- Select which process it corresponds to
- Set the flag that it is an automatic response to an incoming message
- You select which gateway the acknowledgement should leave through.